ALLAN STORES support
Helpful before, during and after your purchase.
Start with the topic you need, or talk directly to our local team for support across the brands we sell.
Help choosing a product
Compare models, compatibility and current availability before you buy.
Browse productsOrders & collection
Get help with an online order, store pickup or delivery arrangement.
Contact order supportReturns & warranty
Understand the item-specific return and warranty steps and what to bring.
Returns informationTrade in a device
Ask us to assess eligible technology from supported brands.
How trade-in worksDelivery & pickup
See how timing, fees and collection are confirmed for an order.
Delivery informationCommon questions
Find quick answers about availability, collection and warranties.
Read FAQsALLAN STORES Care+
Extra confidence for eligible technology.
Care+ is an optional support and protection arrangement for eligible products. Coverage, term, price and exclusions depend on the device and are confirmed in writing before you buy—Care+ is never added automatically.
Clear written coverage
See the eligible events, exclusions and support period before accepting.
Guided support
Start with ALLAN STORES for assessment and the appropriate next step.
Device-specific eligibility
Availability is confirmed for the exact model, condition and purchase.
Local assistance
Speak with our team when you need to understand or use the cover.
Talk to a person
Bring the product or order details. We will help you find the next step.
For faster help, have the model, serial number where relevant, purchase document and a clear description of the issue ready.